Contact us

We’ve got dedicated teams for all your enquiries. Whether it’s about Products or doubts, we’re happy to help. You’ll find all the contact details you need below.

Call us

07 949 8616
+64 21 843 535

Email us

contact@nzbeds.co.nz

Enquiry Form


Faq

Our Warranty Policy

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent eleifend metus quis purus fringilla luctus. Sed porttitor massa sem, sed ultrices turpis consequat a. Duis ac blandit arcu. Nunc fringilla, elit vel rhoncus blandit, lacus urna pretium eros, ac porta turpis arcu fringilla odio.

When will the money be refunded to my account?

Within 2-3 working days after receiving the mattress back.

what's the process of sending the mattress back?

To be eligible for a return, your item must be in the good condition and a mattress protector must be used on the mattress to avail of this offer. Refund request will not be accepted if the item has mould, dirt, stains, smells or bed bug infestations. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@nzbeds.co.nz If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Please make sure that the items should be packed nicely as any damage to the items during freight will be charged to the customer.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@nzbeds.co.nz
Contact our customer care for instructions

There is a limit of single return per customer.
Due to Covid-19 there will be a sanitisation fee – $100 charged for returning the mattress even under the 100 days trial.

How long does it take for a Mattress and Headboards delivered?
The Mattress base and Headboards will take around 7 to 10 days to be dispatch from Factory.
The rest of the products will be dispatched the next working day.
How will my parcel be delivered?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent eleifend metus quis purus fringilla luctus. Sed porttitor massa sem, sed ultrices turpis consequat a. Duis ac blandit arcu. Nunc fringilla, elit vel rhoncus blandit, lacus urna pretium eros, ac porta turpis arcu fringilla odio.

What payments types can i use?

All Credit and Debit cards can use for payments

Why I can't make a payment?

Check your card details correct, check your card expired, and please provide a valid address and pin

Do you guys provide customer support during weekends /Holidays?

Normally we don’t provide support during weekends.

My cart
Your cart is empty.

Looks like you haven't made a choice yet.