A customer visited our Wellington showroom, frustrated and in pain. Despite purchasing a new mattress just two years ago from another store, her hip pain had only worsened. She had explored multiple bed shops across Wellington, but nothing seemed to help. Desperate for relief, she asked if we could recommend a bed and mattress that would finally ease her discomfort.
Understanding the Problem
Instead of jumping straight to sales, we focused on understanding her unique situation. We asked about her sleeping habits and learned she is a side sleeper. This detail is crucial: side sleepers often need a mattress that offers both support and gentle contouring to relieve pressure on sensitive areas like the hips.
Expert Assessment and Solution
She explained that her previous mattress was firm—recommended by another retailer. However, for a slim side sleeper with hip pain, a hard mattress can actually make things worse. Firm beds don’t provide enough give at pressure points, leading to nerve compression and increased pain. In fact, a hard surface can force the hips into unnatural positions, especially for those who sleep on their side.
We recommended a medium-plush mattress, which strikes the perfect balance between support and cushioning. This type of bed allows the hips to sink just enough to maintain spinal alignment, reducing stiffness and soreness. We also explained the benefits of zoned pocket spring technology, which supports the spine while offering softness where it’s needed most.
Personalized Recommendation
After testing several options, she loved the feel of our Back Supporter Soft mattress, but it was outside her budget. We then introduced her to the Norah Plush mattress. With its soft top layer for hip comfort and medium support for back alignment, it was the ideal solution- plus, it fit her budget. We assured her that if the mattress didn’t feel right after a few nights, she could return and we would work together to find a better fit. Her comfort was our top priority.
Results
Three weeks later, she returned to share her positive experience: the new bed had significantly improved her sleep, and her hip pain was finally easing. Her story is a testament to our commitment to understanding each customer’s needs and providing expert, trustworthy advice.
“Your comfort is our priority — and we want to get it right the first time.”
Why the Right Mattress Matters for Hip Pain
- Medium-plush mattresses help relieve pressure on the hips for side sleepers
- Zoned pocket spring beds provide targeted support for spinal alignment
- Choosing the right bed can transform your sleep and overall wellbeing
Ready to wake up refreshed? Visit our showroom or shop online today!
Contributed by: Seema Sekhri, Sleep Specialist, New Zealand Bed Company Rongotai